Booking and quote requests
A quote request is an opportunity to share information about your home or workplace and the service you are considering. Submitting a request does not by itself confirm a booking. Service details, availability, and any next steps will be discussed or confirmed through the usual booking process.
Please provide complete and accurate information so the team can understand the requested service. A quote may need to be reviewed if the requested scope or the information provided changes.
Services and access
Cleaning services are based on the scope discussed during the quote or booking process. Customers are responsible for providing the access information needed for the scheduled service and for letting the team know about relevant conditions, instructions, or changes before the visit.
The team may need to adjust, pause, or decline work when the space or circumstances do not allow the requested service to be carried out safely or as described.
Payment and pricing
Pricing and payment expectations are communicated as part of the quote or booking process. They may reflect the requested scope, property details, and conditions shared with the team. If those details change, the quote or service arrangement may need to be updated before work continues.
Customers agree to follow the payment instructions and timing communicated for their service.
Cancellations and rescheduling
If you need to cancel or reschedule, please contact Piedmont Cleaning Pros as soon as possible. Changes are subject to availability and to any terms shared during the booking process. The team will work with you on the next available option when one is available.
Customer responsibilities
Customers are responsible for accurate contact and service information, reasonable access to the areas included in the service, and communicating special instructions in advance. Please secure personal items and let the team know about conditions that could affect the service or the people working in the space.
Satisfaction concerns
If something about a completed service does not meet your expectations, please contact the team promptly with the relevant details. Piedmont Cleaning Pros can then review the concern and discuss appropriate next steps based on the service and information available.
Privacy and contact
Information shared through a quote request, booking inquiry, or contact message is used to respond to the request and communicate about the service. For questions about a request or these general terms, contact the team at (336) 399-9655 or contact@piedmontcleaningpros.com.
General limitations
Services depend on availability, the information provided, and the conditions of the service location. Information on this website is general and may not cover every circumstance. Links to outside booking tools or services are provided for convenience and may have their own availability, terms, and privacy practices.
This page is general business information, not legal advice. Please contact the team if you have a question about how these terms apply to a quote or booking.